I think that an application has done its job when it delights you. Sometimes it's very very simple and that scores brownie points, IMHO. Check out the message I received from Plaxo (I changed some info for anonymity): This cracks me up. While designing...
One of my favorite blogs is Logic+Emotion and in reading David's post about Customer Experience Resolutions , he states that "...the best results come from a culture focused on serving people" . Wow. Hallelujah. Woo hoo! Someone said it out loud. Anybody...