One of my favorite blogs is Logic+Emotion and in reading David's post about Customer Experience Resolutions , he states that "...the best results come from a culture focused on serving people" . Wow. Hallelujah. Woo hoo! Someone said it out loud. Anybody...
I was working with some folks today on the feasibility of completing a project by a hard deadline with an immovable scope. We really really wanted to do the project, everyone was emotionally invested because we had a genuine interest in helping the client...